Standard Bank Group Limited
Dar es Salaam
To operate as the first point of contact and provide an exceptional level of service to Personal Banking (PB) clients through a number of channels (Phone, e-mail & face to face) within the team, offering financial solutions to clients within defined parameters and governance processes.
Minimum Qualifications
Type of Qualification: Bachelor Degree in Business Administration, Commerce, Finance etc
Field of Study: Not applicable
Experience Required
Client Coverage
Personal and Private Banking
1-2 years
Ideally has experience in either a similar Banking/Financial role or has a strong level of customer service experience.
Behavioral Competencies:
Adopting Practical Approaches
Embracing Change
Examining Information
Following Procedures
Generating Ideas
Interacting with People
Producing Output
Seizing Opportunities
Team Working
Thinking Positively
Understanding People
Upholding Standards
Technical Competencies:
Active Listening
Contact Centre Customer Relationship Management
Difficult Calls Management
Query Resolution
Telephone Caller Handling
Verbal Communication
