Job Purpose:
Managing end to end customer experience across the branch. Responsible to implementing and executing all customer service initiatives.
Key Responsibilities:
- Handling all walk-in customer queries i.e. inquires, Request and complaints.
- Account opening.
- Process ATM and cheque book orders.
- ATM card and Cheque book issuing and balancing.
- Mobile banking and Internet banking activation (inputter).
- Support customers in using bank’s products.
- Cross sale Bank’s products.
- Manage and ensure smooth collection of customer feedback.
- Work closely with Branch Service Focus Team (SFT) in resolving service challenges improving service delivery.
- Participate fully in all customer engagement activities.
Daily Responsibilities:
- Resolution of customer queries and keeping proper records of all interactions.
- Follow up on the resolutions of issues received and escalated to other units for resolution.
- Account opening.
- Mobile and internet Banking registration.
- Work as Customer service champion within a branch.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
