GENERAL:
Job Title: Relationship Officer – Ecosystem & Digital Lending
Department/ Division: Digital Lending
Number of Vacancies: 1
BASIC PURPOSE:
• To Drive and implement Ecosystem banking solution in the distribution ecosystems industry and position the bank as the 1st and efficient financial institution offering the solution.
• Drive and implement a convergence of payments solutions within the bank and the various banking platforms to the recruited Ecosystem.
• To link Retail, MSMEs and Corporates to effective and affordable collection solutions and drive Liabilities and assets for the bank.
• To Drive the branch digital lending portfolio both retails, MSME, agency, Merchant
• Ecosystem deposit mobilization, customer onboarding and growth of digital lending portfolio
MAIN DUTIES AND RESPONSIBILITIES:
• Initiate, follow and build strong business relationships with the distribution ecosystems to drive value with assigned Anchor(s).
• To mobilize Liabilities and increase the retention in line with the Ecosystem annual targets through distributors and their ecosystem collections.
• Ensure accurate capture of deposit from all borrowing customers under the digital lending value chain and the Ecosystem.
• Create Ecosystem & Digital lending product awareness in the market recruit, train and maintain close business value relationship with all the clients under the assigned portfolio.
• Responsible for ensuring digital product and account usage with the recruited clients.
• Training customers at the branch on the digital products and self-onboarding to the access of the digital loans
• Digitize all the Ecosystem value chain customers and other segment customers that fall under digital lending & innovation.
• Initiate, collect and submit all digital lending financing application forms after verifying all documents are attached and valid.
• Custodian of all digital lending files at the branch to ensure compliance and proper KYC
• Monitor loans given under digital lending to ensure installment are paid on due and endure a high portfolio quality
• Manage early arrears through daily repayment tracking, issuance of demand notices, security placement request, recovery visitations, facility restructuring and follow-up on client promises.
• Issue demands and daily repayment Follow up to ensure full recovery.
• Suspend the customer from accessing the digital facility on another circle.
• To promote product knowledge and conduct product training in the branch/branches assigned.
• To ensure 100% compliance to bank policies and procedures in all cashless onboarding.
• Responsible in Growing and maintaining the Ecosystem & digital lending portfolio as assigned, give Daily, weekly, Bi-weekly and monthly performance reports and ensure accuracy of the same.
• Create, maintain and grow a high synergy between the Ecosystem financing and the Agency Team in the branch for market support and distributor to Agency Mapping.
• Present the weekly report to the H/O assistant manager for discussion.
• Cross selling of other bank products and services to existing and potential customers
• Perform any other duties as assigned by your supervisor.
KNOWLEDGE, SKILLS, QUALIFICATIONS AND EXPERIENCE:
Knowledge
• Technology & Digital Lending
• Cross selling
• Relationship Management
• Negotiation Skills
Skills
• Effective listening skills.
• Good communication skills.
• High level on integrity
• Excellent in time management.
Qualifications
• Business related degree from a recognized University.
Work Experience
• 2 year’s working experience in the Banking sector.
To Apply:
Please submit your application quoting the Job title on the subject field to: [email protected]
Application Deadline: 22nd April, 2025.
