Job type: Full-time
Claims Analyst – (22000040)
Job Purpose and Key responsibilities
Job purpose
The role holder will be responsible for processing and payment of general insurance claims. The role will report to the Claims Supervisor.
Key responsibilities
Review the policy to determine which charges are eligible for reimbursement
Monitor and ensure that the key interfaces adhere to the set claims handling standards and escalate non adherence to the management
Maintain a register of claims to be recovered
Adjust and maintain correct claims reserves
Generate monthly reports on all the claims processed
Verify and update information on submitted claims
Attend to client queries on claims
Analyze claims supporting documents to establish liability
Perform any other duties as may be assigned from time to time
Deliver on performance requirements as defined in the departments’ strategy map, balanced scorecard and Personal Scorecard.
Perform any other duties assigned by the supervisor.
Key Performance Measures
Compliance with TIRA & Ombudsman claims handling requirements.
Turnaround time for claims payment.
Turnaround time for acknowledgement & registration of claims.
Adherence to SLA with service providers.
Customer complaints handling.
Working Relationships
Internal Relationships:
Responsible to Claims Supervisor
Required to liaise and work closely with the other departments as may be necessary
External Relationships:
Britam customers
Insurance sector players
Knowledge, experience and qualifications required
Knowledge, experience and qualifications required
Bachelors’ degree ( Insurance option preferred)
2-4 years’ experience in claims processing
Professional qualification in Insurance (Certificate CII)
Knowledge and experience in the insurance sector
Essential Competencies
Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
Primary Location: Tanzania, United Republic of-Dar es Salaam-Dar es Salaam
Organization: Britam Insurance Tanzania Limited
Job Type: Permanent
Shift: Day Job
Contract Type: Full-time
Unposting Date: Ongoing
Number of Openings: 1
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
