Job type: Full-time
Account Manager
Dar es Salaam, Tanzania
Account manager responsibilities include developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. Account Managers liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Manage and develop client accounts to initiate and maintain favourable relationship with clients.
Applicants should be willing and able to relocate between Dar es Salaam and Dodoma as necessary
Responsibilities
Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders and executive.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Forecast and track key account metrics.
Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
Monitor and analyse customer’s usage of our product.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.
• Liaise between the customer and internal teams.
Must Have
Proven account management or other relevant experience
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple accounts at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills
• Excellent verbal and written communications skills
• Bachelor’s Degree in appropriate field of study or equivalent work experience
• 3+ years of experience
• Deep digital understanding
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity
• Ability to prioritize among competing tasks.
• Critical thinking and problem-solving skills.
• Keen attention to detail and adherence to deadlines
• Expert at Microsoft Office Suite, Google Apps, Odoo software
Account Manager top skills & proficiencies:
.Prospecting Skills
• Teamwork
• Planning
• Build Relationships
• People Skills
• Initiative
• Customer Focus
• Emphasize Excellence
• Manage Multiple Projects
• Attention to Detail
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
