Responsibilities
1. Business Support
- Provide Tier 0 and Tier 1 support (Workday and FIS).
- Manage Knowledge Database, User Documentation, FAQs (Workday and FIS).
- Supervise the Ticket intake, the ticket queue assignment (Jira for Workday, SNow for FIS).
- Provide pre-script standard incident resolution (Workday and FIS).
2. Deployment – Upgrade (Workday)
- Assist the future deployment of Workday modules.
- Manage the integration with other business systems (such as Maintenance, Payroll, digital signature, scanning)
- Open Business cases in Workday Community for identified issues.
- Follow all small and large system evolutions requested by users and developed by AMS.
- Follow all SaaS application upgrades and measure their impact for the users.
- Contribute to a more efficient and comprehensive usage of the Business Systems.
3. Systems (Workday and FIS)
- Guarantee and follow systems quality, performance, and availability.
- Follow data integrity.
- Organize and conduct business reviews (needs + functional evolutions, priorities) and carry out complete follow-up of the
requests impacting the tools for the activity of the business client. - Implement KPIs to monitor and improve activity (management of cost, problem rate, productivity, etc.).
4. Others (Workday and FIS)
- Guarantees with the solutions and service providers the maintenance of the overall applications operations’ quality and
performance. - Coordinate the EACOP “Key-users” network with business entities.
- Be the main point of contact for Workday, FIS, and AMS.
- Follow the budget related to Workday, FIS, and AMS.
- Ensures compliancy of every dataset with operations, projects and business processes standards
Qualifications:
Bachelor’s degree in Information Technology
Experience:
- 8 to 10 years’ experience in technical specialty (ERP and HCM applications support, security, data management)
- Proficiency in the usage of business systems / ERPs: Finance, HR, Contract & Procurement, Cloud-based solutions, Treasury and services.
- Finance background and experience is a plus.
Skills:
- Ability to organize and manage priorities, rigorous, strong interpersonal skills, fluency in English.
- General team spirit: Creative, strength of proposal for performance improvement
Department Oil & Gas
Locations Dar es Salaam
