Nafasi ya kazi :- Specialist Digital Channels Systems (2 Openings) at CRDB Bank, May 2026

Specialist digital channels systems

Organization: CRDB Bank
Location: Tanzania Head Office
Department: Department of ICT
Number of openings: 2
Employment terms: Permanent
Application deadline: 01 June 2026

Job purpose

The Specialist Digital Channels Systems will be responsible for supporting self-service and digital channels systems. The role provides second-level support and escalates detailed issues to third-level support when required.

The position supports the day-to-day operations of key digital banking systems, including:

• Internet Banking
• Sim Banking USSD
• Sim Banking MobApp
• Agent Banking
• Smart Pay
• Smart Branch
• MUSE
• SimAccount
• Smart Loan
• Biometric Engine
• School Fees
• CSM
• SADAKA

Principle responsibilities

The successful candidate will be responsible for the following duties:

• Provide technical support and monitoring for digital channel systems.
• Provide 24-hour on-call support and supervise day-to-day support of assigned systems.
• Document and analyze technical specifications for system changes and projects.
• Review updates, test, and implement changes or enhancements in compliance with the Change Management Policy.
• Execute system integration testing and support the implementation of system upgrades, hotfixes, and patch releases.
• Provide end-user support by investigating, troubleshooting, documenting, and resolving hardware and software issues.
• Configure hardware, digital systems, services, settings, directories, storage, and related components in line with standards and project or operational requirements.
• Perform daily system monitoring, including:
  • Verifying the integrity and availability of hardware and server resources.
  • Monitoring systems and key processes.
  • Reviewing system and application logs.
  • Confirming the successful completion of scheduled jobs such as backups.
• Perform backup operations and ensure that all required file systems and data are successfully backed up to the appropriate destinations.
• Perform regular file archival and purging when necessary.
• Repair and recover from hardware or software failures.
• Coordinate and communicate with impacted users during system incidents or failures.

Qualifications required

Applicants must meet the following requirements:

• Bachelor’s degree in Computer Science, Software Engineering, Telecom Engineering, Electrical Engineering, or an equivalent relevant IT degree from a recognized university.
• At least 3 years of experience in an ICT-related role.
• At least 2 years of experience supporting self-service digital channels in organizations of similar size and scale.
• At least one professional qualification in an ITSM-related area, such as ITIL.
• Technical knowledge of digital channels solutions.
• Good knowledge of operating systems such as Windows and Linux.
• Strong people management and leadership skills.
• Demonstrated ability to lead teams, motivate and train team members, and manage personnel effectively in a collaborative environment.
• Experience interacting with vendors, contractors, and other stakeholders.

CRDB Bank commitment

CRDB Bank is dedicated to upholding sustainability and ESG practices and encourages applications from candidates who share this commitment.

The Bank also promotes an inclusive workplace. Applications from women and individuals with disabilities are encouraged.

CRDB Bank does not charge any fees during the application or recruitment process. Any requests for payment should be disregarded, as they do not represent the Bank’s recruitment practices.

Only shortlisted candidates will be contacted.

How to apply

Interested and qualified candidates should apply for the Specialist Digital Channels Systems position before the deadline.

Application deadline: 01 June 2026

CLICK HERE TO APPLY