Job Description
KEY RESPONSIBILITIES:
Customer Service Management: Drive a customer-centric culture, ensuring high service standards and prompt resolution of customer issues.
Operational Leadership: Oversee day-to-day service center operations, ensuring smooth workflows and optimal resource utilization.
Risk Management & Compliance: Implement and maintain an effective risk management framework, ensuring adherence to regulatory and internal compliance requirements.
Performance & Efficiency: Monitor key performance indicators (KPIs) and implement strategies to enhance efficiency, productivity, and service delivery.
Team Leadership & Development: Provide guidance, coaching, and motivation to staff, fostering a high-performance work environment.
Resource Optimization: Ensure efficient allocation and utilization of resources to enhance service delivery while controlling operational costs.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional –
Particulars Detail Specific Field or Qualitifaction Need Type[1]
Education Bachelors Degree Bachelor Degree from any recognized institution
RQ
Professional Qualifications NBAA, CPA (T), ACCA
ES
Masters Degree Business Related
AA
Experience – ….Years
Total Minimum No of Years Experience Required
5
[1] Need Types are : RQ = Required, AA = Added Advantage
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Job Info
Job Identification
4832
Job Category : Management
Posting Date : 09/25/2025, 05:35 PM
Apply Before : 10/10/2025, 12:00 AM
Degree Level : Bachelor’s Degree
Job Schedule : Full time
Locations : Tanzania, United Republic of
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
