Relationship Manager; Special Lending at NMB Bank September 2026

Relationship Manager; Special Lending (1 Position(s))

Job Purpose:

To drive sustainable growth, profitability and portfolio quality of the Banks Special Lending portfolio, with primary responsibility for Pensioners Loans, Salary Advance and secured personal lending solutions including cash-covered, bond/investment-backed and other approved secured facilities

Main Responsibilities:

Develop and execute portfolio and sales plans for Pensioners Loans, Salary Advance and secured personal lending products.
Drive acquisition, activation, utilization and retention across the Special Lending portfolio.
Own the Pensioners portfolio growth agenda by identifying acquisition and retention opportunities and building strong working relationships with stakeholders.
Drive pensioner customer acquisition before and after retirement by supporting structured conversion of eligible customers into pension banking relationships and ensuring continuity of their banking relationship with NMB.
Drive Salary Advance performance by increasing eligible-customer awareness, activation and utilization.
Grow secured personal lending, including cash-covered and bond/investment-backed facilities.
Provide end-to-end support on high-value or complex secured lending opportunities, coordinating with Credit, Operations, Treasury/Investment, Legal and other relevant functions.
Develop and maintain a structured pipeline for all Special Lending products.
Monitor branch, zone and overall Special Lending performance.
Prepare accurate periodic reports and forecasts on portfolio performance, pipeline, disbursements, revenue, utilization, asset quality and key initiatives, and escalate material issues.
Ensure adherence to lending policies.
Work with Product, Digital, Credit, Operations, Risk, Marketing and other stakeholders to improve Special Lending propositions and remove process bottlenecks
Gather and analyze customer feedback, competitor activity, market trends and portfolio behavior to recommend improvements
Conduct customer visits, pensioner engagements, product presentations, financial literacy sessions and targeted campaigns to generate leads, improve product understanding and deepen customer relationships
Support the branch network through joint customer visits, sales clinics, campaigns, product training, coaching and clear sales playbooks to strengthen capability and execution of Special Lending products
Monitor portfolio quality, arrears, early-warning indicators and product-specific risks, and coordinate timely remedial actions with branches and relevant control functions to protect asset quality.

Knowledge and Skills:

Sound understanding of pensioner lending and the pension ecosystem, including customer acquisition, repayment arrangements and key stakeholder relationships.
Sound knowledge of secured personal lending, including cash-covered and bond/investment-backed facilities, collateral/security requirements and related operational processes.
Good understanding of Salary Advance and digitally enabled short-term lending propositions, including customer eligibility, utilization and portfolio monitoring.
Good knowledge of banking products and services, policies, procedures, KYC/AML requirements and branch operations.
Ability to interpret portfolio data, customer behaviour and market trends and translate insights into commercial actions.
Knowledge of business development, stakeholder engagement, relationship management and customer-experience principles.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint and Word.
Strong business development, sales, negotiation and relationship-management skills.
Strong credit, analytical and portfolio-management skills, with sound judgement and attention to risk.
Ability to originate and manage high-value or complex secured lending opportunities and coordinate multiple stakeholders through to disbursement.
Ability to coach, train and influence branch teams to achieve business objectives without direct reporting lines.
Excellent stakeholder-management, networking and partnership-development skills.
Excellent communication in English and Kiswahili, presentation, report-writing and numerical skills.
Strong planning, execution, problem-solving and time-management skills.
Customer-centric mindset with ability to simplify complex lending information and deliver practical solution

Qualifications and Experience:

Bachelors degree in Banking, Accounting, Finance, Economics, Business Administration or another relevant business-related field.
Professional or postgraduate qualification in banking, credit, finance or related discipline is an added advantage.
At least 4 years relevant experience in retail/consumer lending, sales, relationship management or loan portfolio management.
Demonstrated track record in customer acquisition, lending growth and portfolio-quality management.
Experience in pensioner lending and/or secured personal lending, including cash-covered or bond/investment-backed facilities, is strongly preferred.
Exposure to digital lending or Salary Advance propositions and branch-network sales execution is an added advantage.
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted

Job opening date : 16-Sep-2026

Job closing date : 30-Sep-2026

How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
CLICK HERE TO APPLY

Nafasi ya kazi :- Relationship Manager; Special Lending at NMB Bank September 2026

Job Description

Relationship Manager; Special Lending (1 Position(s))

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