Nafasi ya kazi :- Operations Team Lead – Device Financing at Niajiri Platform LTD May 2026

Descriptions

We are looking for a hands-on, structured leader who can build processes, solve problems fast, and create operational excellence from scratch

Responsibilities

Build Operational Discipline

Supervise operational workflows and ensure SOP adherence across the field and back office.
Monitor operational KPIs (payment success rate, turnaround time, backlog, error rates).
Ensure seamless coordination between sales, credit, customer care, and collections.

Create Scalable Systems

Develop and refine SOPs quickly based on real-world execution.
Identify bottlenecks in onboarding, repayments, returns, or support — and fix them fast.
Build a reporting rhythm that leadership can use to steer performance

Customer Experience & Quality Control

Ensure after-sales, repairs, and reverse logistics are handled efficiently with clear SLAs.
Manage escalations and ensure high standards of professionalism and customer care.
Support continuous training and adherence to compliance and quality standards.

Requirements

4–6 years of experience in operations within fintech, telco, PAYGO, asset financing, or similar high-volume environments.
Experience leading teams and driving performance through structured processes.
Strong analytical and reporting skills; comfort working with dashboards and operational KPIs.
Calm under pressure, high ownership, and execution-focused mindset.
Experience in the mobile phone industry is an added advantage

Skills Required

How to Apply:

Job type Full-time Job, To submit your application, please follow the link provided below.