NEW VACANCY
Let’s grow together, become our Network Operations Specialist
Bachelor’s degree in Telecommunications, Information Technology or a related field.
2–4 years’ experience in NOC monitoring or network operations.
Valid driver’s/rider’s license where regional travel is required.
Monitor core network and IT systems dashboards for alarms and performance anomalies, acknowledging and acting on alarms within defined response times.
Log and categorize every alarm and event, and report capacity or performance trends to the Manager – Network Ops.
Perform service activation tasks according to provisioning requests and approved HLD/LLD designs, within agreed TATs.
Test and verify activated services with the customer or field team before handover, and update activation records.
Carry out network troubleshooting and service restoration using defined procedures and runbooks.
Handle technical escalations for network-related tickets from Customer Care and other teams.
Respond to and triage incidents; escalate to the Core Network Specialist / Manager – Network Ops with complete diagnostic information when needed.
Keep Customer Care and affected stakeholders updated on incident status until full restoration.
Ensure network security controls (device access, configuration backups, and hardening standards) and compliance with applicable regulatory and licensing obligations.
Maintain system configuration, customer service records, and audit reporting in compliance with revenue assurance requirements; close audit findings within agreed timelines.
Contribute to daily and weekly performance reporting on network ops with timely escalation where necessary.
Alert, detail-oriented NOC operator.
Reliable shift worker (24/7 NOC coverage as required).
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”.
Only shortlisted applicants will be contacted.
