Nafasi ya kazi :- Manager, Merchants and Acquiring Services at Ecobank – April 2026

Job Title: Manager, Merchants and Acquiring Services

Location: Head Office, Dar es Salaam

Direct Reporting: Head Cash Management

Job Purpose

• To develop and execute sales pipeline for merchants and acquiring products and services across online and offline channels.

• To offer direct customer support services to drive volumes and usage of our merchants and acquiring products and services.

Job Context

• Product development & customer support

• Sales and project management

• Digital channels and e-commerce

Key Responsibilities

Responsibility 1: Sales pipeline management

• Pursue sales leads including new to bank and cross selling to existing customers by leading marketing activities, identification, sourcing to activation of customers.

Responsibility 2: Manage implementations

• Manage stakeholders (internal and external) and related operational/business risks on getting the solution to the customer designated users and kick off usage.

Responsibility 3: Offer customer support services

• Resolve ongoing queries.

• Train, guide and retrain the customers, partners, and colleagues to drive usage and grow volumes on all the merchants and acquiring products & services.

Responsibility 4: Vendor management

• Lead procurement of merchants and acquiring products and related services, maintenance, and vendor support to drive fit-for-use offerings to customers.

Additional Responsibilities (Product Development, Planning & Reporting)

• Prepare proposals and business requirements documents to serve potential customers.

• Plan and report regular performances on specific customers, products, and segments for different bank’s stakeholders.

Additional Responsibilities (Drive Costs and Revenue Numbers)

• Prepare cost benefit analysis and product performance reports.

• Take initiatives to reduce costs meanwhile increasing revenue base for TSG.

Experience & Qualifications

• Sales and pipeline management experience (at least 2 years)

• Customer support experience (at least 2 years)

• Merchant and acquiring experience (2 years)

• Business project management experience (1 year)

Skills, Capabilities & Personal Attributes

• Practices diversity and inclusiveness

• Versatile team leader

• Problem solving abilities

• Efficient communication

• Ability to build business relationships

Application Instructions

If you are interested and meet the selection criteria, please submit your curriculum vitae (CV) by email to: [email protected] 

Deadline: 17th April 2026, 5:00 pm