MUV Group is recruiting for three full-time opportunities at a high-end restaurant and lounge in Dar es Salaam. The available positions are Floor Manager, Guest Relations and CASHIER, covering restaurant operations, guest experience and financial transaction management.
The roles require candidates who can work effectively in a busy hospitality environment and maintain strong standards of professionalism, service and operational discipline. Applications must be submitted by 14 September 2026, with the required documents varying by position.
Available positions
Floor Manager
Employer: MUV Group
Department: Operations
Reports to: Chief Operations Officer
Location: Dar es salaam
Role overview
The Floor Manager will be responsible for the overall management and performance of the restaurant, covering both front-of-house and back-of-house operations. The position requires a hands-on leader who can maintain guest satisfaction, strengthen team performance and support efficient daily operations.
Main responsibilities
- Manage and coordinate daily restaurant operations across the dining area, kitchen, bar and customer-service functions.
- Ensure effective coordination between front-of-house and kitchen teams to maintain smooth service.
- Oversee opening and closing procedures, daily operational checklists and shift handovers.
- Work with the Head Chef to monitor food preparation, presentation, portion control, hygiene and consistency.
- Ensure food quality, taste and service times meet established menu standards.
- Monitor kitchen staff attendance, discipline and productivity.
- Lead and supervise waiters, hosts, bar staff, kitchen employees and cleaning teams.
- Support recruitment, training, performance evaluation and development of restaurant employees.
- Set clear performance expectations and conduct regular staff briefings and reviews.
- Maintain a visible presence on the restaurant floor and address guest complaints professionally.
- Ensure high customer-service standards throughout the restaurant.
- Manage VIP guests and large group bookings with appropriate attention and professionalism.
- Monitor daily sales, expenses and inventory against revenue and cost targets.
- Manage supplier relationships and approve supply orders while controlling kitchen and bar stock.
- Review operational performance and identify cost-saving opportunities without reducing service or food quality.
- Enforce health, safety and hygiene requirements in front-of-house and back-of-house areas.
- Conduct regular inspections and spot checks in service areas, the kitchen and storage facilities.
- Maintain required health and safety compliance records.
- Manage the restaurant’s social media presence by posting approved photos, videos, stories, promotional materials and other relevant content.
Qualifications and experience
- Diploma or Bachelor’s degree in Hospitality Management, Business Administration or a related field is preferred.
- Minimum of 2–4 years’ experience in a supervisory or floor-management role within hospitality, a restaurant, lounge, bar or retail operation.
- Strong leadership and people-management skills.
- Excellent customer-service and complaint-handling abilities.
- Proven ability to manage daily floor operations, including staff scheduling, table or space allocation and service flow.
- Good communication and interpersonal skills.
- Fluency in English; additional languages are an advantage.
- Strong problem-solving skills and ability to make quick decisions in a fast-paced environment.
- Knowledge of health, safety and hygiene standards and company-policy compliance.
- Basic computer skills, including POS systems, reporting and MS Office.
Working conditions
The role may require attendance outside normal working hours in emergencies. Candidates must be able to plan and inspect shifts and work flexible hours, including evenings, weekends and public holidays.
Application
Candidates should send an updated CV and full-length photo to [email protected] no later than 14 September 2026.
Only shortlisted candidates will be contacted.
Guest Relations
Employer: MUV Group
Department: Front of House /Guest Relations
Reports To: Chief Operations Officer / Floor Supervisor
Location: Dar es Salaam
Employment Type: Full-Time
Role overview
The Guest Relations position will serve as the first point of contact for guests and is responsible for creating a warm, professional and personalized first impression. The role supports smooth guest flow and an outstanding dining and entertainment experience within a high-end restaurant and lounge environment.
Main responsibilities
Guest reception and welcome
- Welcome guests warmly and professionally upon arrival.
- Acknowledge guests promptly and courteously, including during busy periods.
- Maintain professional hospitality etiquette and a friendly, welcoming manner.
- Confirm reservations and establish seating preferences where applicable.
- Escort guests to assigned tables and assist with seating.
- Ensure guests feel comfortable and attended to from arrival.
- Provide personalized assistance to VIP and returning guests in line with company standards.
Reservations and table management
- Manage reservations through the approved reservation system, telephone, social media and other designated channels.
- Maintain accurate and up-to-date reservation records.
- Monitor table availability and coordinate seating with the floor team.
- Maintain the seating plan and allocate tables efficiently.
- Manage waiting lists during busy periods and give guests realistic waiting times.
- Keep guests informed about delays and provide alternatives where possible.
- Coordinate table availability and guest flow with the Restaurant Manager and Floor Supervisor.
- Communicate special requests, birthdays, celebrations and VIP arrangements to relevant team members.
Guest experience
- Maintain high hospitality and customer-service standards.
- Observe guest needs and respond proactively.
- Answer inquiries regarding menus, restaurant facilities, operating hours, promotions, events and services.
- Listen carefully to guest concerns and escalate complaints to the appropriate manager.
- Follow up where necessary to confirm that concerns have been addressed.
- Develop positive relationships with regular guests while maintaining professional boundaries.
- Support a welcoming, sophisticated and memorable restaurant atmosphere.
Sales and promotional support
- Maintain good knowledge of menus, drinks, promotions, events, entertainment and special offers.
- Communicate current promotions and events to guests where appropriate.
- Support management in promoting restaurant events and offerings through social media.
- Identify opportunities to improve the guest experience and encourage repeat visits.
- Remain informed about daily specials, unavailable items and operational changes.
Social media management
- Assist with the restaurant’s social media platforms and online presence.
- Create and publish approved photos, videos, stories and promotional content.
- Showcase food, drinks, ambience, entertainment, events and special offers.
- Respond professionally to customer comments, messages and online inquiries.
- Promote upcoming events, promotions and menu launches.
- Capture approved guest experiences and venue activities for marketing use.
- Monitor online customer feedback and escalate complaints or sensitive matters.
- Maintain a consistent, professional and attractive brand image across platforms.
- Provide basic social-media engagement and customer-response updates to management.
Qualifications and experience
- Certificate, Diploma or equivalent qualification in Hospitality, Hotel Management, Tourism, Customer Service or a related field is an advantage.
- Previous experience as a Hostess, Receptionist, Guest Relations Officer, Front Desk Agent or Customer Service Representative in the hospitality industry is preferred.
- Experience in a high-end restaurant, hotel, bar, lounge, fine-dining establishment or hospitality environment is an added advantage.
- Discretion and respect for guest confidentiality.
- Basic computer and reservation-system skills.
- Social Media Management skills.
- Ability to remain calm and professional under pressure.
- Strong attention to detail and problem-solving skills.
- Professional telephone etiquette.
- Ability to work effectively as part of a team.
- Good knowledge of hospitality etiquette.
- Ability to interact confidently with local and international guests.
Working conditions
Candidates must be able to work flexible hours, including evenings, weekends and public holidays.
Application
Candidates should send an updated CV and full-length photo to [email protected] no later than 14 September 2026.
Only shortlisted candidates will be contacted.
CASHIER
Employer: MUV Group
Department: Finance
Reports To: Finance Manager/Chief Operations Officer
Location: Dar es Salaam
Employment Type: Full-Time
Role overview
The CASHIER will be responsible for accurately processing customer transactions, safeguarding cash and other forms of payment, operating the Point-of-Sale system, issuing receipts and maintaining accurate transaction records.
The position requires a trustworthy, efficient and detail-oriented candidate who can ensure every transaction follows approved company procedures, prices, discounts, promotions and internal financial controls.
Main responsibilities
Cash and payment management
- Receive and accurately process payments by cash, credit or debit card, mobile money and bank transfer.
- Count cash carefully before processing transactions and provide customers with the correct change.
- Ensure all cash transactions are properly recorded in the POS system.
- Keep the assigned cash float secure and verify the opening balance at the beginning of each shift.
- Report suspected counterfeit notes, fraudulent transactions, discrepancies or suspicious activity immediately.
- Maintain confidentiality regarding cash balances, sales information, customer transactions and financial records.
- Ensure cash received is properly accounted for and handed over according to company procedures.
- Reconcile card and mobile-money transactions against system reports.
- Identify and report cash shortages or excess amounts.
- Prepare cashier reconciliation or cash-up reports.
- Reconcile physical cash against POS sales reports at shift closing.
- Submit cash and supporting documents to the authorized person.
- Organize receipts, payment slips, vouchers and supporting records and complete required cash-handover documentation.
POS system operations
- Operate the restaurant POS system accurately and efficiently.
- Enter transactions based on authorized orders from waiters, bartenders, supervisors and other approved staff.
- Verify items, prices, quantities, discounts, complimentary items, taxes and service charges before completing transactions.
- Ensure every sale is entered into the POS system before accepting payment.
- Print and issue receipts where applicable.
- Process authorized voids, cancellations, refunds and corrections according to company procedures.
- Report POS, network, printer and other technical problems promptly.
- Ensure all transactions are properly closed at the end of each shift.
Sales and order control
- Cross-check bills against orders before accepting payment.
- Confirm quantities and prices on final bills against customers’ actual orders.
- Watch for unusual transaction patterns, duplicate entries, unauthorized discounts, excessive voids and suspicious cancellations.
- Report suspected revenue leakage, manipulation or irregular activity immediately.
- Work with waiters, bartenders, supervisors, kitchen staff and management to resolve billing discrepancies.
Qualifications and experience
- Certificate or Diploma in Accounting, Finance, Business Administration, Hospitality or a related field.
- Previous experience as a Cashier, preferably in a high-end restaurant, hotel, bar, lounge or similar hospitality environment.
- Proven experience operating a restaurant POS system and other accounting systems.
- Good knowledge of cash-handling and reconciliation procedures.
- Basic computer and numerical skills.
- Good understanding of customer-service standards.
Working conditions
Candidates must be able to work flexible hours, including evenings, weekends and public holidays.
Application
Candidates should send an updated CV to [email protected] no later than 14 September 2026.
Only shortlisted candidates will be contacted.
How to apply
Applications for all three MUV Group vacancies should be submitted by email to [email protected] by 14 September 2026.
Applicants for Floor Manager and Guest Relations should attach an updated CV and full-length photo.
Applicants for CASHIER should submit an updated CV.
Only shortlisted candidates will be contacted.
