NEW VACANCY
Let’s grow together, become our Field Operations Technician – Region
Bachelor’s degree in Telecommunications, Information Technology or a related field.
1–3 years’ experience in telecom field maintenance, installation, or a related technical trade.
Valid driver’s/rider’s license where regional travel is required.
Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule.
Diagnose and repair reactive faults within target response and repair times and confirm service restoration with the Network Operations Centre (NOC).
Escalate faults beyond individual capability, or requiring specialist/contractor support, promptly.
Support subscriber installation and support/maintenance work in the region as directed by the Technical Ops Manager.
Escalate any potential breaches to SLA and Mean Time to Resolve (MTTR) that will affect customer experience.
Adhere to quality of work, quality control and standards to ensure delivery of exceptional customer experience.
Manage contractors operating in the region and hold them accountable to SLA and quality.
Manage regional operational cost reduction through effective material consumption, work order review and reconciliation with contractors.
Maintain, and track field ops inventory management and control for the region.
Always follow HSE procedures, including for roadside and travel work, and participate in the regional on-call rota.
Self-reliant field technician, comfortable working with limited direct supervision in a regional setting.
Reliable and safety-conscious; willing to travel within the region and join the on-call rota.
Good communicator with the NOC, contractors, and local communities.
“We are committed to equal employment opportunities and unbiased treatment of all individuals in all employment practices”.
Only shortlisted applicants will be contacted.
