Nafasi ya kazi :- Customer Service Officer Vacancy at World Vision

Customer Service Officer

World Vision 

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

% Time

Major Activities

End Results Expected

(10%) Data Entry

• Ensure accurate data entry where Tablet fails
• Ensure approval documents are in place for manual data entry
• Supervise, Effects & Confirm Mobile change & ATM requests and registration at the Business Center
• Customer satisfaction
• Problem solving

(20%) Banking activities

Register the bank pay in slips and issue receipts to the respective clients
Initiate payments, and submit to Finance.
Prepares all journals
Acts as a member of the branch credit committee and branch delinquency committee.
Searches customers in Credit info to confirm if they are eligible to take loan.
Sends disbursement documents to Regional Operations Officer,
Leads the disbursement process, physically confirms clients during disbursement and reports any missing or problematic clients to central processing personnel
Physically confirm clients during disbursement, and reports any missing or problematic clients to central processing personnel
Efficiency

(20% ) Payments and Petty cash management

• Petty cash reimbursement and disbursement as per policy
• Effect cash payment s as per authorized, approved or request voucher
• Ensure payment of services delivery agents/partners e.g. bills, contractors, labor wages if any
• Purchases of office items e.g water, sugar, tea bags, utensils e.t.c

(15%) Efficiency Customer Service

• Attends customer inquiries
• Promotes/markets Savings
• Directs customers to respective officer or right channel
• Monitors/attends customers’ ATM usage
• Register and solve customers’ compliances
• Pass right information to customers
• Issues marketing tools such as fliers to customer

(10%) Reports

• Reports to Business Center Manager any reported loss of ATM Card, Mobile Line by the client.
• Reports to disbursement authorization officer Missing or problematic clients on the disbursement
• Report delivery and loss of assets

(15%) Savings Mobilizations

• Mobilize savings, Market and sells savings products to clients
• Opens savings accounts
• Ensure KYC of saving accounts are approved by BCM

(10%) Office Administration

Keeps under safe custody all clients loan collaterals, files, documents and other valuable items with their proper registers.
Keep confiscated collaterals in hand under custody
Keep proper documentations of payments
Post and receive the Business Centre Parcels
Compile customer complaints and reports to Call Centre Manager
Does photo copy and printings,
Keeps business center stationery
Provides assistance to any examination conducted by internal or external auditors and regulators such as BOT.
Safety and reputation/ image

Applicant Types Accepted: Local Applicants Only

How to Apply:

CLICK HERE TO APPLY