Nafasi ya kazi :- Call Center Agents at Onfon Microfinance October 2025
Call Center Agents Opportunity at Onfon Microfinance
Job Description
The Call Center Agents position at Onfon Microfinance involves the following responsibilities:
- Handling inbound and outbound calls: Managing customer inquiries, resolving issues, and providing information about products or services.
- Customer support: Assisting customers with their concerns, troubleshooting problems, and ensuring customer satisfaction.
- Data entry and documentation: Recording accurate information into databases and maintaining detailed records of interactions.
- Follow-up: Following up on customer inquiries not immediately resolved and ensuring timely resolution.
- Adherence to procedures: Following company scripts and protocols for consistent service delivery.
Qualifications
To qualify for the Call Center Agents position, candidates must meet the following requirements:
- Bachelor’s degree in a related field.
- Experience working in a call center or customer-support role.
- Strong active-listening and verbal-communication skills.
- Proficiency in problem-solving.
- Ability to multitask and manage time effectively.
- Fluency in both English and Kiswahili (spoken and written).
How to Apply
To apply, candidates should:
