Job Responsibilities
2.1 Team Management:
Oversee the daily operations of the CRM team, develop and execute work plans, and ensure efficient team performance, including training and performance evaluations.
2.2 CRM System Management:
Resolve daily issues with the CRM system, review and provide feedback on problems. Assist in inputting relevant policies, rebates, etc., if required.
2.3 Customer Data Management:
Supervise the inventory data of customers to ensure accuracy and timeliness. Promote self-ordering through the CRM system to enhance customer experience and ordering efficiency.
2.4 Cross-Department Collaboration:
Work closely with sales and customer service departments to ensure the CRM system effectively supports their business needs.
2.5 Documentation and Meeting Organization:
Organize and archive CRM-related documents to ensure completeness and traceability.
Conduct weekly meetings to review project progress and ensure timelines are met. Prepare Excel reports and output progress updates.
2.6 Project Management:
Plan, implement, and monitor CRM-related projects. Execute and follow up on initiatives from headquarters or local teams.
3. Special Requirements
Willingness to travel as needed.
1.1 Education:
Bachelor’s degree or higher, preferably in Marketing, Customer Management, Information Technology, or related fields.
1.2 Work Experience:
Minimum of 3 years of experience in customer relationship management (CRM). Experience in team management is preferred.
1.3 Skills:
How to Apply:
Job type Full-time Job, To submit your application, please follow the link provided below.
