Role Purpose and Key Responsibiities

Role Purpose: 
Conceptualise, produce, and manage high-quality audio-visual (AV) content for frontline support, customers and the wider organisation.

Key Responsibilities:

• END-TO-END AV CONTENT PRODUCTION: Manage the audiovisual (AV) production process from initial concept and scripting to editing and publishing, ensuring all outputs meet established quality, brand, and accessibility standards.
• LEARNING CONTENT DEVELOPMENT: Design and deliver engaging training materials—including videos, and screen walkthroughs —to upskill frontline support teams and create customer-focused, self-service AV resources that improve the customer experience.
• STAKEHOLDER COLLABORATION: Work closely with trainers, customer and retail operations, and customer experience (CX) specialists to identify learning needs, translate them into production briefs, and ensure all content aligns with strategic business objectives.
• ASSET LIBRARY MANAGEMENT: Oversee a well-organized, version-controlled library of modular AV assets, keeping content up-to-date and ensuring rapid updates in response to evolving processes.
• PERFORMANCE MONITORING & CONTINUOUS IMPROVEMENT: Track content engagement, completion, and assessment metrics to continually refine content strategy and production methods, driving measurable improvements in learning outcomes.

Qualification, Competencies, Knowledge and Experience

• Exposure to LMS platforms (e.g., Cornerstone, SABA, TalentLMS, Moodle) and publishing SCORM/xAPI content is highly desirable.
• Proficiency in video editing software: Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.
• Experience with screen recording and e-learning tools: Camtasia, Articulate Storyline, or Articulate Rise.
• Working knowledge of motion graphics tools: Adobe After Effects, Adobe Animate, or Canva Pro.
• Audio production competence: microphone setup, noise reduction, Audition or equivalent DAW tools.
• Understanding of accessibility standards: closed captioning (SRT/VTT), audio description, WCAG compliance for video.
• Familiarity with video hosting and distribution platforms (Vimeo, YouTube, SharePoint, or internal IPTV systems).
• Storyboarding · Scriptwriting · Audio Mixing
• CREATIVE COMMUNICATION: Ability to transform operational information into engaging, human-centred narratives for both frontline learners and customers.
• PROJECT & TIME MANAGEMENT: Skilled in handling multiple productions simultaneously, proactively meeting deadlines, and communicating changes or risks effectively to stakeholders.
• INSTRUCTIONAL DESIGN & COLLABORATION: Applies adult learning principles to create impactful content, works effectively with cross-functional teams, and collaborates with subject matter experts.
• QUALITY & ATTENTION TO DETAIL: Delivers high-quality AV outputs with precision in audio, visuals, captions, and brand consistency, continuously improving materials based on data and feedback.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.