Nafasi ya kazi :- Assistant Relationship Manager at NBC Tanzania, May 2026

Job opportunity at NBC: Assistant Relationship Manager

Position details

Job title: Assistant Relationship Manager
Organization: NBC
Location: Head Office NBC
Work arrangement: Hybrid
Employment type: Full time
Date posted: Posted today
Application deadline: June 3, 2026
Time left to apply: 13 days left to apply
Job requisition ID: R-15986945

About NBC

NBC is the oldest serving bank in Tanzania, with over five decades of experience. The bank offers a wide range of retail, business, corporate and investment banking, as well as wealth management products and services.

Job summary

The Assistant Relationship Manager will be responsible for client sanctioning, service delivery, and identification of business leads as a member of the Client Relationship Team, including Cross Functional Teams and the Corporate Services Officer function.

The role supports Relationship Managers with sales research, relationship development, portfolio analysis, and risk management of client portfolios, including credit risk.

The Assistant Relationship Manager also serves as the second point of contact for clients on sales and service matters and is responsible for all operational activities within the client relationship team.

Key accountabilities

Sales, services to corporate customers and business management — 70%

The Assistant Relationship Manager will be responsible for supporting corporate customer service, sales growth, portfolio management, client relationship development, and operational risk controls.

Key responsibilities include:

• Cross-sell vanilla products to existing clients and increase the cross-sell ratio of each client, ensuring that every client is fully solutioned with appropriate products.
• Identify the correct client needs and sell adequate products to proactively increase the share of wallet.
• Liaise with product specialists, including Cash Management, Electronic Banking Division, International Banking Division, Retail Banking, Institutional Banking, and other relevant departments to ensure comprehensive client solutions.
• Develop and maintain sales and service contacts within clients’ organizations and with key shareholders to ensure effective customer service.
• Support electronic banking solutions, including offering deposit identifiers to eliminate unknown deposits into client accounts.
• Act as the principal point of contact in the absence of the Relationship Manager to ensure continuous customer service.
• Assess customer needs and submit applications for credit approval where required.
• Manage operational service and risk management aspects of the client portfolio.
• Ensure clients experience seamless operations regarding transactional needs.
• Ensure securities are managed according to client expectations.
• Assist, coordinate, and monitor the introduction of clients to and from other areas of NBC Ltd to increase revenue.
• Monitor, analyze, and recommend supporting actions based on Client Satisfaction Surveys.
• Follow up and provide accurate feedback to improve client service.
• Implement corrective measures to improve service delivery to clients.
• Identify potential new clients by building and maintaining a database of prospects.
• Support the Relationship Executive in jointly growing the client portfolio.
• Arrange product presentations in conjunction with the Relationship Manager to promote products to new and existing clients.
• Conduct service reviews with clients and implement corrective measures to improve service delivery.
• Recommend actions for improvement based on client feedback.
• Resolve client concerns and complaints within an acceptable timeframe.
• Recommend service recovery actions to the Relationship Manager and management.
• Follow up on transactions in progress to ensure compliance with Service Level Agreements.
• Take action on service-level failures and report them to management.
• Prepare documentation and sales materials required for Relationship Manager client visits.
• Analyze client needs and prepare recommendations on sales opportunities.
• Identify and manage potential risk and compliance gaps in client portfolios.
• Recommend and make appropriate corrections in conjunction with the Relationship Manager.
• Contact clients where updated information or documentation is required.
• Ensure customer documents are up to date and reviewed annually before year-end.
• Ensure compliance with Know Your Customer documentation requirements.
• Mitigate the bank’s operational risk by staying informed and knowledgeable about all relevant information governing the bank’s actions.
• Alert management about any risk that comes to light.
• Maintain up-to-date knowledge of policies and procedures relating to sales, credit, compliance, and processing.
• Ensure all compliance training is completed and kept up to date.
• Follow up with clients on outstanding documentation, including security documents, product documents, guarantees, and related requirements.
• Recommend action to the Relationship Manager if outstanding documentation is not provided.
• Ensure accurate management of client information through manual and electronic updates.
• Maintain proper filing of essential client information.
• Ensure client risk types, including low risk, high risk, and no risk, are loaded correctly.
• Ensure the required credit approvals are in place.
• Monitor, recommend, and action changes to risk holds.
• Prevent incorrect risk holds that may expose the bank to bad debt or unsecured exposure.
• Ensure all fee income is collected, including facility fees, excess fees, raising fees, valuation fees, and other applicable fees.
• Monitor client portfolios in line with applicable transactions.
• Manage risk, legal, and bad debt matters within the portfolio by identifying issues and liaising with relevant stakeholders.
• Attend client meetings to support client servicing and sell vanilla products.
• Obtain customer signatures on documents, including KYC, account opening documents, security documents, indemnities, and related documents.
• Follow up to ensure new clients and products are set up on relevant systems.
• Develop and maintain good working relationships with specialists in other areas of the Group.
• Work with specialists in product, credit, trade finance, cash management, agriculture, and Commercial Property Finance.
• Attend regular meetings held with the Cross Functional Team.
• Ensure role-specific actions are carried out.
• Identify new and effective ways of working to improve customer service.
• Work as part of the solutioning team, including the Relationship Executive and Credit Analyst, to solution clients appropriately.
• Promote effective and continuous teamwork.
• Participate in all team activities within the Corporate Banking Department.

Risk management — 20%

The Assistant Relationship Manager will support compliance, audit response, reporting, and operational risk management.

Key responsibilities include:

• Manage and ensure prompt execution of audit queries and requests.
• Ensure all reports are prepared and submitted on time as required.
• Maintain an effective filing system.
• Maintain a clean desk policy.
• Build awareness, remain up to date, and comply with KYC and AML regulations.
• Comply with the bank’s KYC and AML policies.

Personal career development — 10%

The Assistant Relationship Manager will be expected to actively manage professional growth and development.

Key responsibilities include:

• Meet training objectives as set out in the personal training and development plan.
• Proactively identify personal development areas.
• Proactively identify training needs.

Role and person specification

Minimum qualifications required

Applicants should have:

• A degree in Banking, Marketing, or Business Administration.
• Computer literacy.

Preferred experience required

Applicants should have:

• At least 2 years of supervisory-level experience in customer services within a reputable bank.

Minimum experience required

Applicants should have:

• 3 years of banking experience.
• At least 2 years of supervisory-level experience in a branch.
• Strong knowledge of all NBC products.
• Selling skills.
• Proven sales experience.

Knowledge, expertise, and experience

The ideal candidate should demonstrate the following skills and attributes:

• Presentation skills.
• Negotiation skills.
• Customer orientation.
• Honesty, confidence, and high integrity.
• Sales orientation.
• Ability to coach and influence others.
• Excellent communication skills, both written and spoken.
• Computer literacy.
• Ability to work independently and under pressure.
• Commercial awareness.
• Leadership skills.
• Problem-solving and analytical skills.

Qualifications and competencies

Applicants should have qualifications and competencies in the following areas:

• Bachelor’s degrees and advanced diplomas in Business, Commerce, and Management Studies.
• Business improvement orientation, meeting some of the requirements and needing further development.
• Digital familiarity, meeting all requirements.
• Enabling team success, meeting some of the requirements and needing further development.
• Experience in a similar environment.
• Openness to change, meeting some of the requirements and needing further development.
• Operational administration, meeting some of the requirements and needing further development.
• Product and/or service knowledge, meeting some of the requirements and needing further development.
• Quality orientation, meeting some of the requirements and needing further development.

How to apply

Interested and qualified candidates should apply for the Assistant Relationship Manager position at NBC before the application deadline.

Application deadline: June 3, 2026
Job requisition ID: R-15986945

CLICK HERE TO APPLY