Job Opportunity at Blue Recruits Limited – NOC & Performance Manager

NOC & PERFORMANCE MANAGER

Accomplishes NOC objectives by planning and evaluating O&M activities.
Manages the planning, implementation, and tracking of specific NOC activities from beginning to end with specified deliverables.
Oversees Network Performance against Service Level Agreement.

JOB TITLE: NOC and Performance Manager

INDUSTRY: Telecommunications

LOCATION: Dar es salaam, Tanzania

JOB TYPE: Full-time

II . MAIN FUNCTIONS AND RESPONSIBILITIES

Owns NOC deliverables and executes work plans to achieve O&M targets.
Identifies resources needed for NOC and assigns individual responsibilities.
Manages day-to-day NOC activities. Reviews deliverables prepared by NOC Operators before sharing them with the client.
Ensures NOC resources are properly maintained acceptably.
Minimizes risk exposure on NOC activities.
Ensures full compliance with health and safety regulations at NOC.
Communicates regular network status updates to Clients.
Oversight and mentoring of your team. Determine the objectives and measurable targets upon which NOC will be evaluated at its completion.
Proposing strategic plans through network performance reviews and consolidating improvement plans.
Ensures Energy Desk Conducts proper budget forecasting, and proper OPEX analysis, identify opportunities for improvement, and sets control measures.
Ensures Site Work Orders are properly managed concerning priorities and impact. Prepares daily Network Performance Reports and SLA reviews.
Conducts daily SLA reconciliation with Customers.
Review monthly SLA reconciliation report before Signoff.
Conduct SLA awareness for all O&M departments.
Conduct Performance Evaluation of NOC Operators and
Establish an interface between the NOC department and top management.
Supervises all NOC staff to adhere to standard processes and V.

III. OTHER DUTIES AND RESPONSIBILITIES

Prepares network performance reports for internal framework and customer needs.
Ensures PM, LUKU, and Fuel plan is submitted to the client every month.
Work with other O&M Managers to ensure that services are delivered collectively.
Prepares monthly roster for NOC Monitors.
Establish appropriate NOC KPIs as the basis of demonstrating quality service delivery.
Conduct Performance Evaluation of NOC Operators and Subordinates.
Responds to other duties assigned by Line Manager.
Ensure the workplace conforms with health and safety requirements.
Responsible to oversee the implementation of safety statements.
Responsible for ensuring that good case practice on HSE compliance is always followed.
Responsible to participate in SHERQ meetings, audits as well as random site inspections to ensure compliance.
Responsible for always ensuring enough resources are allocated to implement HSE policy requirements.

Supervises the work of subordinates in the department to ensure they perform their work effectively.
Establish an interface between the NOC department and top management.
Supervises all NOC staff to adhere to standard processes and procedures.
Working independently or in a team under comprehensive organizational guidelines to achieve unit objectives.
Utilization of significant resources from other work units to perform the job’s functions.
Prepares succession plans and mentoring of subordinates to strengthen future organizational structure.

MINIMUM REQUIREMENTS/QUALIFICATIONS

At least 5 years’ experience preferably in the telecom sector.
Bachelor’s degree or Diploma in Engineering or a related discipline is required.
Prior experience working in the telecom sector is preferred.
Suitable client-facing skills incorporating significant commercial experience.
Strong communication knowledge along with a highly developed understanding of NOC processes and system tools.
Competence in document preparation using MS office, data collection and MS PowerPoint for presentations and posters.

VIII. SKILLS AND ABILITIES

KEY PERFORMANCE AREAS AND TARGETS

Overall alarm response time should not exceed 10 seconds.
Ensure regular network status updates on company and customer forums.
Prepare and submit the NOC roster every month before the 25th.
Ensure zero deviation of processes and procedures by NOC Operators.
Ensure 100% timely closure of all NOC activities as per SLA.
Continuous reduction of energy consumption through the engagement of NOC Operators.

SLA

Ensure 100% HSE Compliance at the workplace.
Ensure 100% 5S Compliance at the workplace.
Incident Reporting: Continuous reporting of Hazards and Near misses.
Ensure NOC resources and IT equipment are maintained at acceptable standards as per OEM.

Keep the customer satisfied with business requirements.
Keep and maintain a good relationship with the customer.
Keep and maintain good relationships between the NOC team and other supporting departments.
Training: Conduct refresher training for NOC Operators annually.
Build and keep teamwork among NOC teams and subordinates.
Quarterly Evaluation and Appraisal of NOC Operators and subordinates.
Succession Plan: Prepares NOC succession plan annually.
Audits: Conduct 1 site audit per month.