Job Description
The incumbent will be responsible for strengthening client relationships, increasing engagement, driving product adoption, and reducing customer attrition. You will be the champion for client retention and reactivation, ensuring our customers remain active, loyal, and derive increasing value from their relationship with the bank.
Qualifications
- Relevant tertiary qualification in Marketing, Business, Finance, or a related field is preferred.
- Proven experience in a customer relationship management, retention, loyalty marketing, or direct marketing role, preferably within the financial services or banking sector.
- Strong understanding of customer lifecycle management principles and techniques.
- Demonstrated ability to design, execute, and measure the effectiveness of targeted campaigns.
- Experience in analyzing customer data and segmenting audiences for tailored engagement.
- Excellent communication, interpersonal, and relationship-building skills.
- Results-oriented mindset with a strong sense of accountability.
- Collaborative spirit and ability to work effectively across different teams.
- Familiarity with CRM systems and marketing automation tools is advantageous.
Additional Information
Behavioural Competencies:
- Articulating Information
- Checking Things
- Documenting Facts
- Examining Information
- Following Procedures
- Interacting with People
- Meeting Timescales
- Producing Output
- Taking Action
- Team Working
- Thinking Positively
- Upholding Standards
Technical Competencies:
- Bookkeeping
- Data Management (Administration)
- Reconciling Financial Records
- Records and Archive Management
- Written Communication
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
