The Hotel Receptionist & Store Assistant is responsible for ensuring a warm and professional welcome for all guests, handling front desk duties efficiently, and supporting hotel operations through sales reconciliation, inventory management, and purchasing coordination. This role combines guest service excellence with administrative and stock control responsibilities to ensure smooth day-to-day hotel operations.

Key Duties & Responsibilities:

A. Guest Services & Front Desk Operations

– Greet guests professionally and warmly upon arrival and departure.
– Manage guest check-in and check-out processes efficiently.
– Answer phone calls, emails, and handle guest inquiries or complaints.
– Provide information about hotel facilities and local attractions.
– Process room reservations, update booking records, and coordinate with housekeeping.

B. Sales Reconciliation & Cash Handling

– Collect sales reports from waiters and waitresses daily.
– Cross-check and balance cash, POS, and sales entries to ensure accuracy.
– Identify and report any discrepancies or deficits to the manager.
– Prepare end-of-day financial summaries and support audit processes.

C. Storekeeping & Inventory Management

– Receive and verify purchase requests from various departments.
– Forward requests to the manager for approval before procurement.
– Upon approval, facilitate purchases and follow up with suppliers when needed.
– Issue items from the store based on approved internal requests and record all transactions.
– Maintain up-to-date inventory records and ensure accurate stock tracking.
– Conduct regular physical stock-taking of main store items.
– Ensure storage areas are organized, clean, and secure.

D. Purchasing & Procurement Support

– Coordinate with suppliers for quotations and delivery timelines.
– Ensure timely ordering and restocking of essential items.
– Record and file all purchase documents, receipts, and invoices for accountability.

Skills & Requirements:

– Strong interpersonal and communication skills
– Attention to detail and excellent organizational skills
– Good numeracy skills and experience in Front desk, sales or cash handling
– Proficiency in hotel management software and MS Excel
– Basic knowledge of procurement and inventory procedures
– Trustworthy, honest, and capable of handling sensitive information
– Diploma in hotel management, procurement, or accounting is a plus

 

If you meet the above requirements send your CV and Cover Letter to [email protected]